Who we are

PoiseAI (“we,” “us,” or “our”) provides a teen wellness planning service at poiseform.com. This policy describes how we handle your information.

Age requirement

This service is designed for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you are under 13, please ask a parent or guardian to create an account for you. If we learn we have collected information from a child under 13, we will delete it promptly.

For users aged 13–17, we encourage parental awareness and consent. Parents can contact us at the address below with any concerns.

What we collect

Email address — used to verify your identity and send your wellness plan.
First name — used to personalise your plan (optional).
Wellness intake data — skin type, hair type, fitness goal, budget, sleep hours, stress level, and any specific concerns you enter. This is used solely to generate your plan.
Photos (Face Analysis) — if you use Face Analysis or Glow Coach with a photo attached, your photo is sent to OpenAI (GPT-4o-mini) via their API to generate your analysis. We do not store the full-resolution photo on our servers. A small low-resolution thumbnail (for your own progress history) is kept only in your browser's local storage, never uploaded to us.
Photos (Hairstyle Studio) — if you use Hairstyle Studio, your photo is uploaded to Fal.ai, the third-party image-generation provider that renders the hairstyle change, and processed by their models. This is a separate provider from the one used for Face Analysis. See Fal.ai's own privacy policy at fal.ai for their retention practices — we don't control how long they retain uploaded images.

What we do not collect

We do not sell your data to third parties.
We do not use your data for advertising.
We do not use your photos to train any AI model.

How we use your data

To verify your email address during account creation.
To generate your personalised wellness plan via OpenAI.
To generate Face Analysis results and Hairstyle Studio renders, as described above.
To send your plan checklist to your email via Resend.
To maintain your login session via a signed cookie stored in your browser.

Third-party services

We share data with the following services to operate the app:

OpenAI — receives your wellness intake answers to generate your plan, and your photo if you use Face Analysis or attach a photo in Glow Coach.
Fal.ai — receives your photo if you use Hairstyle Studio, to generate the hairstyle render.
Groq / Meta Llama — receives your chat messages (text only, no photo) for Glow Coach conversations that don't include a photo.
Resend — receives your email address to deliver verification codes and plan checklists.
Stripe — handles premium subscription payments. We do not store payment card details.

Data retention

Your email address is retained as long as your account is active. Your wellness plan, face analysis history, and habit-tracking data are stored on our servers (tied to your account, not shared or sold) so they're available across devices, and are also cached in your browser's local storage for fast loading. Full-resolution photos are not stored on our servers — only a small local thumbnail stays on your own device. Deleting your account via Settings → “Delete account & all data” removes your server-side data; clearing your browser data separately removes what's cached locally. Login sessions expire after 30 days.

Your rights

You can:

Delete your account and all your data — server-side and local — via Settings → “Delete account & all data”.
Request deletion of your data by emailing us (below), if you'd rather not do it yourself.
Access a copy of your data — your plan and analysis history are visible in-app any time you're logged in.

Cookies

We use one HttpOnly cookie (glowup_session) to keep you logged in. This cookie contains no personal information — only a signed identifier. We do not use tracking or advertising cookies.

Contact us

For privacy questions, data deletion requests, or parental concerns:
privacy@poiseform.com

Privacy Policy